Return and Exchange Policy
Return and Exchange Policy
At ERATH, we want every gift to arrive in excellent condition and ready to present. Items may be returned or exchanged if they are unused, in their original condition, and include the full packaging and accessories.
- Return or exchange requests must be submitted within the period shown in the store policies and Zid platform rules.
- Customized products, branded corporate gifts, special packaging, or personalized messages cannot be returned or exchanged unless there is a manufacturing defect or an execution error.
- If an item arrives damaged or different from the order, please contact us within 24 hours of delivery and attach clear photos of the product and packaging.
- Shipping fees for returns or exchanges are reviewed according to the reason for the request and the product condition.